Old thread I know, but had the same issue. Open Outlook and run the New account wizard for that user and it will reconnect to the mailbox with your mail and have only one Mail Account.
Now Highlight the Profile that has the problem you experienced earlier and the select REMOVE to remove the Profile.Ĭheck to make sure that the Exchange Mailbox has the proper DEFAULT Email Address you want for the problem user - make sure the proper email Addess is SET AS THE DEFAULT email Address. Select ADD and Enter the a Name for the Profile ( Example Persons Name ) You try and remove the data file but Outlook tells you to remove the E-Mail Name but when you try and remove a name it won't let you remove the account.You have deleted a Mailbox with the intention of getting rid of the Primary Account problem but after you delete the Mailbox Outlook still shows the accounts in the Mailbox list on the left side in Outlook.Two Accounts appear to both be primary Account and you can't remove them.Cant remove the Primary Account from Outlook.This worked out perfectly, I would propose this as the answer! Please advise with any other workarounds to get us moving.įORBES has the proper instructions here for this issue. same result, restarted Outlook, restarted machine, now back to "Cannot delete primary account". You can delete the file after this information is copied". "Configuration information is being copied to your new dataĭefault file.
Your instruction provoked a slightly different response once and only once, I changed the default data files and then tried to delete the primary account and received the following new error. We do not have time to create new profiles for each of 210 users and then export PSTs and re-import PSTs.
Now that we are canceling the first provider, more than 200 people with starting getting authentication errors if we cannot delete the old (read primary) account. My technicians migrated our Exchange services from one vendor to another and believed it would be a good idea to run both account side by side. I am happy to run down any additional instructions you may provide.
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